HOMECOMPLETED LLC
CUSTOMER SERVICE & MESSAGING TERMS
Effective Date: August 24, 2026
These Terms apply to services provided by HomeCompleted LLC (“HomeCompleted,” “we,” “us,” or “our”). By booking a service, approving work, enrolling in Guardian, accepting these Terms during enrollment or checkout, or allowing work to begin, you agree to these Terms.
1. Our Services
HomeCompleted provides residential maintenance, minor repair, installation, assembly, filter service, and related home-care services.
Your Visit includes the service selected at booking and the tasks you ask us to prioritize. A scheduled time block reserves a HomeCompleted Pro for that period, but it does not guarantee that every requested task will be completed.
Completion depends on the work involved, property conditions, access, materials, safety, and whether the requested work falls within HomeCompleted’s normal scope.
Time spent reviewing the task list, protecting the work area, obtaining approvals, documenting the Visit, cleaning up, and reviewing completed work is included in the scheduled Visit time.
2. Additional Work and Materials
We will obtain your approval before performing materially additional work or charging for additional labor or materials.
Unless specifically included, materials and replacement products are charged separately.
For products supplied by you, you are responsible for selecting the correct product and confirming that it is complete and compatible. We are not responsible for manufacturer defects, missing parts, incorrect sizing, or product incompatibility.
3. Your Responsibilities
You agree to:
provide accurate information about the requested work;
disclose known hazards, leaks, damage, defects, or prior repair attempts;
provide safe and reasonable access to the property and work area;
secure pets and move valuables or fragile items away from the work area;
obtain any necessary property-owner, landlord, or association approval; and
confirm that you are authorized to approve work at the property.
We may decline or stop work that is unsafe, outside our scope, requires a license or permit we do not hold, or is likely to cause unreasonable damage.
4. Existing and Hidden Conditions
Homes and their components may be aged, worn, damaged, improperly installed, or previously repaired.
We will use reasonable care, but we are not responsible for damage or failure caused by existing deterioration, concealed wiring or plumbing, hidden water damage, defective products, inadequate support, prior workmanship, code issues, or other conditions that could not reasonably be identified before work began.
Minor dust, vibration, fastener holes, touch-up needs, or reasonable differences in paint, caulk, texture, grain, or finish may occur during ordinary work.
5. Home Checks, Walkthroughs, and Reports
Any Home Check, maintenance walkthrough, visual observation, checklist, customer report, or similar service is intended to help document routine maintenance needs and visible conditions.
It is not a licensed home inspection, engineering inspection, code inspection, environmental assessment, or comprehensive evaluation of the property.
Observations are limited to areas that are visible and reasonably accessible during the Visit. We do not guarantee that every defect, hazard, hidden condition, or future problem will be identified.
North Carolina separately regulates services represented as home inspections. HomeCompleted’s walkthroughs, Home Checks, reports, and observations are limited maintenance and home-care services and should not be understood as comprehensive property inspections.
6. Photos and Service Records
We may photograph or document existing conditions, work performed, filters, equipment, findings, Blueprint items, and completed work.
These records may be used to prepare your report, maintain your property history or Journal, support quality control, plan future Visits, or address a service concern.
We will not intentionally use identifiable photographs from inside your home for public advertising without permission.
7. Payment
A valid payment method may be required to book services or maintain Guardian membership.
By providing a payment method, you authorize HomeCompleted and its payment processor to charge it for:
booked services;
approved additional labor or materials;
applicable late-cancellation charges;
Guardian membership fees; and
any applicable Guardian early-cancellation balance.
Payment card information may be stored securely by HomeCompleted’s third-party payment processor for future authorized charges. HomeCompleted does not need to store your complete payment card number.
Service charges are nonrefundable once work begins, except where we agree otherwise or the law requires otherwise.
8. Appointment Cancellation
You may cancel or reschedule without charge more than 24 hours before the scheduled arrival window.
A cancellation, rescheduling request, or no-access appointment within 24 hours may be charged a $50 late-cancellation fee.
We may waive this fee when circumstances reasonably justify it.
9. Workmanship Concerns
Please tell us promptly if you believe our workmanship is deficient.
We must be given a reasonable opportunity to inspect and address the concern before another provider changes or removes the affected work.
When we determine that a problem resulted directly from our workmanship, we may correct the work, repeat the affected service, or refund the amount paid for that portion of the Visit.
This does not cover defective products, normal wear, customer-supplied products, existing or concealed conditions, misuse, later alteration, or work performed by someone else.
10. Limitation of Liability
To the maximum extent permitted by law, HomeCompleted’s total liability arising from a service Visit will not exceed the amount paid for that specific Visit.
HomeCompleted is not responsible for indirect or consequential losses such as lost income, loss of use, hotel costs, diminished property value, or emotional distress.
These limitations do not apply where liability cannot legally be limited.
North Carolina law prohibits unfair or deceptive acts or practices in commerce, and nothing in these Terms is intended to limit rights that cannot legally be waived.
GUARDIAN MEMBERSHIP
11. Guardian Benefits and Billing
Guardian is a recurring home-care membership currently priced at $119 per month.
Your first $119 membership payment is charged when you enroll. Guardian then renews automatically each month until canceled. By enrolling, you authorize HomeCompleted and its payment processor to charge your payment method each billing cycle.
After successful enrollment and payment, your initial Guardian Visit becomes available to schedule immediately, subject to appointment availability.
Guardian currently includes one HomeCompleted Visit approximately every 90 days, with up to two hours of included service time, together with the other Guardian benefits described on the Guardian enrollment page.
Guardian may also include features such as a persistent HomeCompleted Blueprint, the ability to send HomeCompleted task descriptions or photos between Visits, property history and continuity, Visit preparation, and other membership services described in the current Guardian offering.
Unless specifically stated otherwise, Guardian does not include materials, unlimited labor, emergency service, specialty trade work, permit-required work, hazardous-condition remediation, or work beyond the included Visit time.
12. Guardian Scheduling
Your initial Guardian Visit becomes available after successful enrollment and payment and may be scheduled as soon as HomeCompleted has reasonable appointment availability.
After the initial Guardian Visit is completed, subsequent Guardian Visits are generally targeted approximately 90 days from completion of the prior Guardian Visit.
Before an upcoming Guardian Visit, HomeCompleted may ask you to review or update your Guardian Blueprint so the work planned for the Visit can be prepared in advance.
Exact Visit dates depend on appointment availability and do not have to occur exactly 90 days apart.
Guardian Visits do not accumulate indefinitely. A Visit should generally be scheduled during its applicable service period or within a reasonable grace period.
A Visit repeatedly declined or not scheduled by the customer may expire without cash value. A Visit will not expire because HomeCompleted failed to offer reasonable scheduling availability.
13. Guardian Blueprint
Guardian may allow you to maintain a running Blueprint of items around your home that you would like HomeCompleted to remember, review, prepare for, or potentially address during a future Visit.
You may add items through methods made available by HomeCompleted, including website forms, text messages, MMS photographs, or communications with HomeCompleted.
Adding an item to your Guardian Blueprint does not guarantee that the item can be completed by HomeCompleted or during a particular Visit.
Before a Visit, HomeCompleted may organize, clarify, prioritize, defer, or request additional information regarding Blueprint items based on available Visit time, scope, safety, materials, required expertise, or other practical considerations.
Items that appear unsafe, urgent, outside HomeCompleted’s scope, or otherwise inappropriate for a routine Guardian Visit may be flagged for additional review rather than placed in the routine Visit queue.
14. Guardian Filters and Additional Charges
Guardian may include filter identification, documentation, replacement planning, and installation labor for filters described in the current Guardian offering.
Replacement filters and other materials are charged separately unless specifically included.
We will obtain your approval before purchasing or charging for materials or other additional items when approval is required.
15. Canceling Guardian
You may cancel Guardian at any time by contacting:
(980) 427-5341
Cancellation will generally take effect at the end of the current paid billing period.
After cancellation becomes effective, future recurring charges and Guardian benefits will stop.
Previous membership payments, completed services, and unused benefits are nonrefundable and have no cash value except where otherwise required by law.
16. Early Cancellation After the Initial Guardian Visit
Guardian does not require a fixed three-month commitment.
If you cancel within 90 days after completion of your initial Guardian Visit, HomeCompleted may charge the remaining difference between:
the standard price of a two-hour HomeCompleted Visit in effect on the date of your initial Guardian Visit; and
the Guardian membership payments you have already made.
All Guardian membership payments already made will be credited toward the standard two-hour Visit price.
For example, if the standard two-hour Visit price is $249 and you have paid one $119 Guardian membership payment, the remaining charge would be $130.
No early-cancellation balance applies if:
you cancel before completing the initial Guardian Visit;
your Guardian payments already equal or exceed the standard two-hour Visit price; or
HomeCompleted ends the membership without fault by you.
17. Failed Payments or Membership Changes
If a Guardian payment fails, we may retry the charge, suspend membership benefits, postpone upcoming Visits, restrict membership services, or cancel the membership.
HomeCompleted may change Guardian pricing or benefits prospectively by providing reasonable notice.
If we make a material change to Guardian pricing or benefits, you may cancel before that change becomes effective.
SMS AND MMS MESSAGING
18. Messaging Program
HomeCompleted may offer SMS and MMS communications to customers who choose to participate.
Messages may relate to:
Guardian Membership;
Guardian Blueprint items;
scheduling;
upcoming Visits;
service reminders;
service updates;
responses to questions;
confirmations of information you send us;
photographs or service requests you send to HomeCompleted; and
other service-related communications.
Guardian members may send HomeCompleted text messages or photographs describing items around their home that need attention. HomeCompleted may use those communications to update the customer’s Blueprint, ask follow-up questions, provide information about existing Blueprint items, or assist with preparing future Visits.
19. SMS and MMS Consent
Where HomeCompleted requests consent for SMS or MMS communications, you may choose whether to provide that consent.
Consent to receive SMS or MMS messages is not a condition of purchasing HomeCompleted services or enrolling in Guardian.
If you provide consent, you authorize HomeCompleted to send service-related SMS and MMS communications to the mobile telephone number you provide.
You are responsible for providing a telephone number that you are authorized to use and for keeping your contact information current.
20. Message Frequency and Charges
Message frequency varies depending on your interactions with HomeCompleted, service activity, Guardian Membership activity, Blueprint activity, and scheduling needs.
Message and data rates may apply.
Your wireless carrier’s standard messaging and data rates may apply to messages sent or received.
21. Opting Out
You may opt out of HomeCompleted SMS and MMS communications at any time by replying:
STOP
After you opt out, you may receive a confirmation message indicating that you have been unsubscribed.
You will no longer receive SMS or MMS communications from that messaging program unless you subsequently opt in again.
Opting out of SMS or MMS messaging does not itself cancel a Guardian Membership, scheduled Visit, or other HomeCompleted service.
22. Help
For assistance with HomeCompleted messaging, reply:
HELP
You may also contact:
(980) 427-5341
23. Wireless Carriers and Delivery
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery is subject to successful transmission by telecommunications networks and wireless carriers and is outside HomeCompleted’s complete control.
We do not guarantee that every SMS or MMS message will be delivered or received.
24. Messaging Privacy
Information collected through SMS and MMS communications is handled in accordance with the HomeCompleted Privacy Policy.
Mobile information, text messaging originator opt-in data, and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
HomeCompleted may use service providers that assist us in operating our communications systems. Such providers may process information only as necessary to provide services on HomeCompleted’s behalf.
You can review the HomeCompleted Privacy Policy at:
https://www.gethomecompleted.com/privacy-policy
GENERAL TERMS
25. Changes to These Terms
HomeCompleted may update these Terms periodically.
Updates will be posted on this page with a revised effective date.
Where required by law or where a change materially affects an existing recurring service, HomeCompleted may provide additional notice before the change becomes effective.
26. Governing Law
These Terms are governed by North Carolina law.
If any provision is determined to be unenforceable, the remaining provisions will continue to apply.
27. Entire Agreement
These Terms, together with your booking confirmation, Guardian enrollment disclosures, approved estimate or additional-work authorization, applicable service description, and Privacy Policy form the agreement between you and HomeCompleted for the applicable services.
Contact
HomeCompleted LLC
(980) 427-5341